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The Vent Men
587-971-8368
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The Vent Men Guarantees

Two Guarantees.
In Writing.

Satisfaction on the work. On-time arrival. Both honoured without argument - no fine print, no fight, no re-quote.

Guarantee 01

Satisfaction, guaranteed.

If you're not happy with the clean within 30 days, call us. We come back and re-do the work - free. No arguments, no re-quote, no partial credit.

The scope

  • Covers both The Standard and The Deep Clean.
  • 30 days from the date of service.
  • Applies to the work we did - not new debris, renovation dust, or ducts we weren't contracted to clean.
  • We re-clean the area you're unhappy with. We do not charge for the second visit.

Guarantee 02

On-time, guaranteed.

If we arrive more than 15 minutes after the end of your scheduled arrival window, you get a free 3-pack of MERV 11 furnace filters - sized to your system, delivered before we leave.

The scope

  • Triggers at 15 minutes past the end of the arrival window you were given at booking.
  • Filters are MERV 11, 3-pack, sized to your furnace by the tech on-site.
  • Delivered before the tech leaves your home. You don't have to call in to claim it.
  • No weather carve-out. No traffic excuses. Late is late.

How to invoke either guarantee

For the on-time guarantee, you don't have to do anything - the tech owes you the filters on the way out.

For the satisfaction guarantee, call or text us at 587-971-8368 within 30 days of service. Tell us what wasn't right. We book the re-clean for the next available slot.

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